Privacy policy
This policy explains what information we collect through camaisolutions.com, why, where it goes and what you can ask us to do with it. We have kept it as plain as we can.
Who we are
CamAI Solutions is an AI camera alert and video analytics product of FRESME. You can reach us about privacy at info@fresme.com.
CamAI is a product of Fast Resources and Management for Information Technology Company (FRESME), Al Madinah, Kingdom of Saudi Arabia, which operates this site and issues our invoices. Registration details are on fresme.com.
What this policy covers
This policy covers this website and the enquiries you send us. Video that CamAI analyses at a customer’s site is handled under the written agreement with that customer, not under this policy.
What we collect
Information you give us when you use a form on this site or contact us:
- your name, email address, phone number and company;
- what you tell us about your sites, cameras and what you want CamAI to do;
- anything you send us by email, phone or WhatsApp.
Information sent automatically with a form: the page you sent it from, and the site language and region you were using.
Like most websites, our hosting provider may process standard technical data such as IP address, browser type and request times to deliver the site and keep it secure.
Please do not send sensitive personal information, or camera footage, through our forms.
How we use it
- to reply to your enquiry and arrange a call or site visit;
- to plan a pilot and prepare proposals you ask for;
- to manage our relationship with you if we work together;
- to understand how the site is used, only where you allow analytics cookies;
- to keep the site and our forms secure and free of spam.
We do not sell your personal information, and we do not use it for automated decisions that have legal or similarly significant effects on you.
Who sees it
Enquiries are kept by FRESME, which operates CamAI, so our team can reply and follow up.
We share information only as needed with:
- service providers that host the site, store enquiries and send email for us;
- other FRESME companies, where needed to deliver what you asked for;
- professional advisers, or authorities where the law requires it.
Our team works across several countries, and our providers may process data outside the country you are in. Where your enquiry is stored is explained in the next section.
Where your enquiry is stored
When you send a form on this site, your enquiry is saved in our database, which Supabase runs for us on servers in Mumbai, India. Our team gets an alert about it by email, sent through Resend, and in our team chat on Telegram.
Wherever you are, your details are stored in India, which may be outside your own country.
How we look after it:
- only the team members who handle enquiries can see it;
- it travels over encrypted connections;
- we keep it only as long as we need it to reply and follow up, as set out under “How long we keep it”.
This is separate from camera video. When CamAI is installed, video is analysed on a server at your site, and FRESME’s servers for CamAI are in each region we serve, as explained on our Privacy and data page. Please do not send camera footage through our forms.
How long we keep it
We keep enquiry information for as long as we need it for the purposes above, for example while we discuss or deliver work with you, and as long as the law requires us to keep business records. After that we delete it or make it anonymous.
Your rights wherever you are
This site is operated from Saudi Arabia, so this policy is written with the Saudi Personal Data Protection Law (PDPL) in mind. The law where you live may give you further rights, and we will honour them. You can ask us to:
- tell you what information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information, or stop or limit how we use it;
- stop sending you marketing;
- withdraw consent, where we rely on it.
Email info@fresme.com and we will reply within the time the law allows. We may need to confirm your identity first. You can also complain to the data protection authority in your country.
Security
We use reasonable technical and organisational measures to protect your information, such as encrypted connections and restricted access. No method of sending or storing data is completely secure, so we cannot promise absolute security.
Children
This site is for businesses. It is not aimed at children and we do not knowingly collect information from them.
Cookies
How we use cookies and browser storage is explained in our cookie policy.
Changes and contact
We may update this policy when the site or the law changes. The date at the top shows the latest version.
Questions or requests: info@fresme.com.