Questions about CamAI, answered plainly.
Cameras, alerts, privacy, the pilot and pricing. If your question is not here, ask us on WhatsApp.
Cameras and set-up
Do we need new cameras for CamAI?
No. CamAI works with IP cameras that stream over RTSP or ONVIF, which covers most modern CCTV. If some cameras are older analogue models, we check during the site visit what is needed to connect them.
Where does CamAI run?
Usually on a CamAI server installed at your site, on the same network as your cameras. Your recorder and cameras stay as they are.
Can different cameras run different features?
Yes. Each camera runs the rules that fit its view: PPE checks on a warehouse floor, counting at an entrance, a restricted zone at a stock-room door.
What can CamAI detect out of the box?
Fire and smoke, intrusion and restricted zones, suspicious behaviour such as loitering, helmets and high-visibility vests, people counting, heatmaps, dwell time and queues.
Can it check our own rules, like hairnets or wristbands?
Yes, as a custom rule. Checks such as wristbands, hairnets, gloves or uniforms are built and tested on your own footage in a pilot before go-live.
Does it replace our fire alarm or security guards?
No. CamAI adds an extra pair of eyes on every camera. It works alongside fire alarms, guards and your existing recorder, not instead of them.
Do you visit sites in person?
Yes, where we can. Our offices are in Riyadh and Jeddah, and we meet clients in person in Saudi Arabia, Bahrain, Pakistan and the UK. Elsewhere we start with a call.
Alerts and the app
How do alerts reach our team?
By mobile app notification, WhatsApp, SMS, email or Telegram. Each alert carries the camera, the time and a saved clip.
Who gets each alert, and when?
The people you choose. You decide which alerts go to whom and during which hours, for example after-hours entry to the night supervisor and PPE alerts to the safety lead.
Does it save the clip with the time and date?
Yes. Every alert comes with a saved clip, the time and date, the site and the camera, and alerts stay in a history you can look back through.
Is there a dashboard?
Yes, a web dashboard and a mobile app. Counts, heatmaps, dwell times, queues and alert history build up there, with scheduled reports and branch comparison.
How reliable are the alerts?
It depends on camera position, lighting and the rule itself. That is why we start with a pilot on your own footage and tune the zones and rules before go-live, so you see real alerts before you decide.
Privacy and data
Where is the video processed and stored?
Usually on a CamAI server installed at your site, so video is analysed where it is recorded and footage doesn’t need to go to the cloud. FRESME’s own servers for CamAI are in each region we serve.
Does CamAI identify people?
No. People counting, dwell times and age and gender estimates are anonymous and reported as totals. CamAI does not identify who anyone is or build profiles of individuals.
Does it use face recognition?
No. CamAI checks rules, such as a person in a zone or a missing helmet. It does not identify who anyone is.
Who is responsible for how the cameras are used?
You remain responsible for how cameras are used on your premises, including signage and local privacy rules. We set CamAI up with that in mind.
Pilot and pricing
How do we start?
Book a site visit. We look at your cameras, your network and what matters to you, then plan a pilot on a few cameras with your own rules.
What does it cost?
Pricing is by quote. It depends on the number of sites, cameras and rules. After the pilot we send a written proposal with scope, timeline and cost.
Can we start with one site?
Yes. Most teams try CamAI on the cameras of one store, warehouse or floor first, then add sites once the rules fit how they work.
Still have a question?
Ask us on WhatsApp, or book a site visit and we will answer it with your cameras in front of us.
What happens next
- 1Our team contacts you to arrange a visit to your site.
- 2We look at your cameras and agree the rules with your team.
- 3A pilot on a few of your cameras, then a written proposal.